QUESTION- My Company would like to become a Rite Aid supplier.  What should we do?

ANSWER- New Suppliers should contact the Category Management Department with questions about procedures or visit our ‘Supplier Portal’ and click on “How to Become a Rite Aid Supplier”.

QUESTION- I am a new vendor and do not know my Rite Aid vendor number.  Who should I contact to find this information?

ANSWER- All approved vendors are assigned a five-digit Rite Aid vendor number.  The vendor number can be obtained from the Category Manager, the buyer or from the EDI/B2B Department.

QUESTION- We are a new supplier to Rite Aid.  We understand that Rite Aid requires that my Company trade the EDI Purchase Order (850), Invoice (810) and the Advance Ship Notice (856).  What information do I need to begin the EDI process with Rite Aid?

QUESTION- My Company is not capable/ready to do EDI.  What should I do?

ANSWER – Inform the EDI/B2B Department that your Company is not EDI capable at this time and refer to the
Supplier Enablement information.  Your Company is not limited to this suggested list of EDI solution providers.  Once you have chosen an EDI solution provider, return the EDI/B2B Trading Partner Profile and request a test schedule.

QUESTION- My Company is ready to begin testing EDI with Rite Aid.  What information will Rite Aid require from my Company?

ANSWER- Your completed Rite Aid Trading Partner Profile should be returned to the B2B/EDI Department FAX at
717-975-8623 or email [email protected].  Your Company name and address, EDI and business contact information along with your EDI sender/receiver ID and VAN are required.

QUESTION- How long does my Company have to complete testing the Purchase Order, Invoice and Advance Ship Notice?

ANSWER- Rite Aid requires that all new vendors be EDI compliant for all three EDI documents within 30 days of the initial purchase order’s shipment due date.

QUESTION- Where do I find the EDI communication profile and mapping specifications for Rite Aid?

ANSWER- All Rite Aid EDI Information can be found under the B2B/EDI tab at http://www.riteaidediservices.com/index.html or Rite Aid’s Fax-On-Demand document service by dialing 888-796-3686.  To receive a complete list of available Fax-On-Demand documents enter ‘99’.

QUESTION- I have questions regarding the Rite Aid mapping specifications.  Who should I contact for help?

ANSWER- The EDI/B2B Department will answer questions regarding mapping specifications.  Contact the EDI/B2B Department via email [email protected] or phone 717-731-3815.

QUESTION- I am a new vendor and my Company must ship an order before EDI testing is started/completed.  What should we do?

ANSWER-New vendors should contact the Rite Aid EDI/B2B Department [email protected] and the Vendor Management Department [email protected] for EDI compliance requirements for this situation.

QUESTION- The Rite Aid EDI/B2B Trading Partner Profile has been submitted but no one has contacted us.  We want to make sure we avoid EDI non-compliance fees.  What should we do and whom should we contact?

ANSWER- You should contact the Rite Aid EDI/B2B Department to confirm receipt of the EDI/B2B Trading Partner Profile and to establish a test schedule email [email protected] or phone 717-731-3815.

QUESTION- Which EDI transactions are required for a supplier shipping to the Rite Aid Distribution Centers?

ANSWER- Rite Aid requires the 810 (Invoice), 850 (Purchase Order), and 856 (Advance Ship Notice) transactions.

QUESTION- My Company would like to change our EDI Service Provider and our sender/receiver ID.  What do we need to do?  Is EDI testing required?

ANSWER- Your Company must send an email to the EDI/B2B Department notifying of the change.  Please include your Company name, current EDI ID, new ID and VAN and the date the change is to be made.  EDI testing is required for these changes.

QUESTION- Where can our Company find the compliance metrics for EDI non-compliance?  Where can our Company find the specific fees for EDI non-compliance?

QUESTION- Who do I contact regarding EDI non-compliance fees deducted from our payment?

ANSWER- Issues regarding EDI non-compliance can be sent to the Rite Aid Vendor Management Department email [email protected] and to the Rite Aid EDI/B2B Department email [email protected].

QUESTION- Who should our Company contact when we are notified of fees not associated to EDI non-compliance?

ANSWER- Your Company should respond as instructed on the Vendor Management Department email alert by sending an email noting your question/concern to Vendor Management [email protected].

QUESTION- Who do we contact if our Company does not receive purchase orders on the normally scheduled day?

ANSWER- The first contact regarding the EDI purchase orders would be the Category Manager or buyer.

QUESTION- Who do we contact if there is a delivery scheduling issue for a Rite Aid purchase order?

ANSWER- Contact the Rite Aid Category Manager or buyer if there is a delivery issue.

QUESTION- The item and pricing information is incorrect on the EDI purchase order we received from Rite Aid.  How can we get this corrected?

ANSWER- Contact the Rite Aid Category Manager or buyer.  The Category Manager will address item issues such as item numbers, UPC codes, case/pack quantities and pricing. 

QUESTION- Does Rite Aid require that the seven-digit Rite Aid item number be returned on the 810 (Invoice) and 856 (Advance Ship Notice)?

ANSWER- The seven-digit Rite Aid item number is not required.  It is advised that the same information sent in the 850 be returned in the 810 and 856 documents. This will ensure that the item information well reconcile in the Rite Aid system.

QUESTION- My Company did not receive a 997 Functional Acknowledgement for a document that our Company sent.  Who should I contact?

ANSWER- Contact the Rite Aid EDI/B2B Department to research issues regarding EDI documents email [email protected] or phone 717-731-3815.

QUESTION- My Company received a 997 Functional Acknowledgement from Rite Aid noting error/rejection for an 810/856 sent to Rite Aid.  Who should be contacted to inquire about the error?

QUESTION- My Company is a new vendor delivering directly to Rite Aid stores (DSD).  Which EDI documents are we required to exchange?

ANSWER- DSD vendors are required to send the EDI 810 (invoice).  Mapping specifications for the DSD 810 (invoice) can be found at www.riteaidediservices.com.

QUESTION- Does Rite Aid require the advance ship notice for Direct Store Deliveries (DSD)?

ANSWER- Rite Aid does not require the ASN for DSD deliveries.  Rite Aid requires the ASN for DC (Distribution Center) deliveries only.

QUESTION- Where would my Company find the information for the Rite Aid Distribution Centers?

ANSWER- The Rite Aid Distribution Center list and other logistics/transportation information can be found on the
Rite Aid Supplier Portal.

QUESTION- My shipment reached the Rite Aid Distribution Center before the ASN was sent.  Is this in compliance with the ‘Supply Chain Guide’?

ANSWER- Rite Aid requires that the ASN be received within 24 hours of the shipment date and time provided in the ASN and prior to the shipment received at the DC. 

QUESTION- Is the packing list required with the shipment when my Company is also providing the ASN to Rite Aid?

ANSWER- Rite Aid requires that all shipments have the packing list and the ASN be received by Rite Aid within 24 hours of the shipment date and time provided in the ASN.

QUESTION- Who should my Company contact if we have not received payment for invoices sent EDI?

ANSWER- Contact the Accounts Payable Department with questions regarding payment phone 717-761-2633 and follow the prompts to the appropriate party within Accounts Payable.  The Rite Aid EDI/B2B Department should be contacted if the invoices have not been received in the Accounts Payable system email [email protected] or contact us by
phone at 717-763-3815.